Anthony Lamoureux, CEO of Velocity Smart Technology, the provider of smart lockers
The UK has been mired in a productivity crisis for decades.
Between 2009 and 2019, the UK’s labor output per hourly worker grew at the second slowest rate compared to other G7 countries.
One of the biggest factors in this productivity problem is time lost due to technology failure, which is estimated to cost UK businesses around £35 billion per year.
In terms of productivity, IT failures cost workers about 545 hours of lost productivity each year, and more than half of workers (56%) report regularly waiting up to three hours to resolve IT issues in the last years due to remote work.
Much has been made in the last year about the role remote work will play in the future of work as more employees favor this more flexible approach to working.
But one of the key challenges of successfully implementing remote work (or at least some form of hybrid work) is whether the IT infrastructure within companies will be able to support such a move in the long term.
We are seeing more companies speak out in favor of remote work, but without taking the time to consider what this means for IT investment, particularly when it comes to remote support.
It is critical that companies take a considered approach to what remote work means not only for their employees, but also for IT teams and ensure that problems or failures in software or hardware do not make the Kingdom’s obvious productivity problem worse. United.
Understanding the challenges of IT downtime
According to Gartner research, the average cost of IT downtime around the world is approximately $5,600 per minute; take that in that number.
Downtime losses come in many forms.
First of all, you essentially have the wasted wages you pay your employees during times when they are unable to work due to an IT failure and cannot resume work until it is resolved.
You also have the costs associated with general IT support to resolve issues along with additional expenses if a resolution involves some form of disaster recovery.
Loss of income
You could also factor in lost revenue, which is a particular problem for any company with an e-commerce element if IT failures compromise their website.
It can be difficult to estimate the revenue loss you experience directly from IT downtime, but a rough estimate is possible.
Simply take your gross earnings and divide it by the total number of hours your employees work per year. Once you have that, multiply it by the hours lost in productivity (you can use a percentage of total time if that’s easier) and then you’ll have an idea of the revenue lost due to downtime.
With employees unable to work at full capacity while IT issues are being resolved, you always have the risks of lost productivity due to downtime. This can get even worse when lost productivity leads to delays later on.
IT downtime doesn’t just have an impact on the business, it has a huge impact on employees.
In addition to the frustration experienced during downtime, there is also the added stress that comes with making up for lost time once an IT issue is resolved.
Any downtime can lead to bigger problems for a company and create challenges throughout the supply chain. If IT failures delay the manufacturing process, for example, the delays lead to product loss and can lead to lost orders, which then have a greater impact on the bottom line.
What is the solution to the problem of IT-driven productivity?
While IT downtime is a major problem for UK businesses, these problems are not insurmountable and there are things you can do to improve the situation.
These can be more challenging if you are using a remote first model, but they will help.
embrace the cloud
Going to the cloud has been a central theme in ‘digital transformation’ projects for years, but for remote IT support it is essential.
By moving everything to the cloud, you can at least make remote help desk more feasible, since IT workers don’t have to be on-site to access systems and hardware to troubleshoot.
Consider managed services for your mobile hardware and software
With more employees relying on mobile devices to work remotely, it might be a good idea to use a managed service to ensure all hardware, software, and applications are approved by the company before being deployed.
This can stop the problem of employees creating their own siled technology system, which is difficult to fix if things go wrong.
Improve IT support processes
Generating tickets and resolving issues has always been complicated, but now you need to invest in customer service software that makes it easy for employees to raise IT issues remotely.
Investing in a better support or ticketing system can help empower IT teams to take control of the resolution process and improve their service.
Invest in new technology like Smart Lockers
Perhaps the biggest problem with ‘traditional’ IT support is that the employee is out of service once their hardware or software goes down and cannot continue working until the problem is resolved.
This is even more difficult to solve in remote working models when IT support can’t just come into the office to fix a problem or provide a new laptop.
Smart Lockers can provide a temporary solution to this problem by making it easier for employees to access new computers so they can continue working while their IT problem is resolved.
For example, you could use a smart locker to store replacement laptops or other mobile devices in a convenient location for employees, such as a shared office space.
If an employee has an IT problem that cannot be resolved immediately, they can go to a smart locker to pick up a replacement device (already cloned with their information and data) and leave the broken device in the same locker.
Smart lockers can be coded with a personal identification number so you have a transparent record of the time a device was picked up or dropped off, so you can always track where the equipment is and who has it.
Smart lockers can also save a significant amount of money for business and IT departments.
It is believed that more than half of delivery costs come from ‘the last mile’ and actually deliver the item to a customer or employee. Smart lockers reduce this because if multiple pieces of equipment need to be turned in, they can simply be left in the same locker.
Invest in better support and technology to reduce downtime
Lost productivity is a multi-billion pound problem for the UK economy and as businesses continue to adapt to new environments and expectations, finding ways to reduce lost productivity is essential.
Whether it’s moving processes and systems to the cloud, investing in more and better IT support, or adding new solutions like Smart Lockers, the resources are there for businesses to succeed in the future and reduce productivity.
The consequences of not doing so could be catastrophic in the long run.